Summary
 
The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
 
Responsibilities and Tasks
 
Customer Service
·       Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
·       Performs customer vehicle maintenance and repairs, as requested.
·       Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
·       Draws attention to additional work required on customer’s vehicle.
·       Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
·       Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
·       Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
·       Provides quality workmanship to meet or exceed industry standards.
·       Ensures that an unsafe vehicle is reported to management and vehicle owner.
·       Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
·       Retains used parts for the customer on request.
Operations
·       Performs lube, oil and filter changes.
·       Removes, installs, rotates and balances tires.
·       Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
·       Administers drive clean emission tests (only in specific provinces).
·       Performs Registered Imported Vehicles (RIV) inspections.
·       Services transmission.
·       Maintains neatness/cleanliness of bays through regular inspections.
·       Maintains company and personally-owned equipment and tools, as required.
·       Is respectful of all shop tools and equipment.
·       Participates in meetings and all training as required and listens to feedback to improve their own abilities.
·       Complies with company, store and Automotive Service Centre policies.
·       Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.  
·       Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
·       Completes other tasks, as required.
 
Requirements
 
·       Knowledge of current automobile technology.
·       Valid driver’s licence for province of employment.
·       Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
·       Ability to work effectively with computerized systems. 
·       Good working knowledge of CoStar is considered an asset.
·       Basic math skills.
 
Required Skills and Abilities
 
Successful candidates will demonstrate the following competencies:
·       Strong orientation towards customer service excellence.
·       Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
·       Ability to serve customers in a professional manner and to inspire their confidence and trust.
·       Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
·       Ability to work effectively in a fast-paced, customer-focused environment.
·       Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
·       Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
·       Ability to plan and organize daily tasks.
·       Effective written and oral communication skills.
·       Ability to adapt and cope with challenging and changing situations.
 
Potential Career Opportunities
 
·       Next levels: Apprenticeship Program, Licensed Automotive Technician, Service Advisor and Service Manager.
·       Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
·       Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
 
Physical Demands and Working Conditions
 
 In compliance with the store’s Health and Safety Policies and Procedures:
·       Standing/walking for 8 hours.
·       Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
·       Lifting and turning repeatedly throughout the shift.  Lifting above the shoulder, from floor to shoulder and floor to waist.
·       Going up and down a ladder while carrying merchandise.
·       Walking and carrying things at the same time and pushing/pulling, as required.
·       Twisting, turning, reaching and working above shoulder level.
 

Summary
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.
Responsibilities and Tasks
Customer Service

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Shares ideas and suggestions to improve the customer experience in the Service Centre.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Ensures a smooth flow of communication with customers during repairs or maintenance work.
Operations

Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.
Engages in learning activities and coaching to improve their own abilities.
Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
Complies with company, store and department policies and health & safety program and regulations.
Completes other tasks, as required.
Requirements

Knowledge of market trends in the automotive service industry.
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems. 
Basic math and keyboarding skills.
Good working knowledge of CoStar is an asset.
Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
Valid driver’s licence for province of employment.
Required Skills and Abilities
Successful candidates will demonstrate the following:

Strong orientation towards customer service excellence.
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
Ability to plan, organize, delegate and follow-up on daily tasks.
Ability to resolve problems and make decisions.
Ability to work in a team environment to achieve common goals.
Ability to adapt and cope with pressure.
Entrepreneurial and results oriented. 
Potential Career Opportunities

Next levels: Service Manager, Store Manager and General Manager.
Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Service Centres across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twisting, turning, reaching and working above shoulder level.

Summary
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
Responsibilities and Tasks
Customer Service

Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
Smiles, makes eye contact with and greets customers.  
Directs or guides customer to the location of requested items.
Answers questions and provides friendly advice and services to customers.
Suggests value-added and related products to customers to ensure they go home with what they need.  
Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
Handles multiple customers in an effective and efficient manner.
Deals with challenging situations in a professional manner.
Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.  
Operations

Sources and orders automotive parts for customers though authorized suppliers.
Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
Processes returns, warranties and castings as required.
Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
Stocks shelves and merchandise display areas using modules and planograms as guidelines.
Walks their assigned sections to understand what needs to be accomplished on a daily basis.
Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
Reports stolen and damaged goods to Management.
Locates products in the warehouse.
Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
Participates in meetings and all training as required and listens to feedback to improve their own abilities.
Complies with company, store, department, and Automotive Service Centre policies.
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. 
Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
Completes other tasks, as required.
Requirements

Demonstrated automotive subject matter knowledge and interest.
Basic math and typing skills.
Good working knowledge of automotive parts lookup system.
Ability to operate a cash register is an asset.
Ability to work under minimal supervision with computerized systems.
Experience in a similar role, in a Canadian Tire Store or Automotive Service Centre, is considered an asset.
Required Skills and Abilities
Successful candidates will demonstrate the following competencies:

Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
Ability to multitask, adapt and cope with challenging and changing situations.
Positive attitude, punctuality and solid work ethic.
Potential Career Opportunities

Next levels: Service Advisor, Department Manager and Service Manager.
Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
Career opportunities across the larger Canadian Tire Family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twisting, turning, reaching and working above shoulder level.