Automotive Service Installer

Summary

The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Responsibilities and Tasks

Customer Service

·       Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.

·       Performs customer vehicle maintenance and repairs, as requested.

·       Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.

·       Draws attention to additional work required on customer’s vehicle.

·       Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.

·       Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.

·       Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.

·       Provides quality workmanship to meet or exceed industry standards.

·       Ensures that an unsafe vehicle is reported to management and vehicle owner.

·       Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.

·       Retains used parts for the customer on request.

Operations

·       Performs lube, oil and filter changes.

·       Removes, installs, rotates and balances tires.

·       Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.

·       Administers drive clean emission tests (only in specific provinces).

·       Performs Registered Imported Vehicles (RIV) inspections.

·       Services transmission.

·       Maintains neatness/cleanliness of bays through regular inspections.

·       Maintains company and personally-owned equipment and tools, as required.

·       Is respectful of all shop tools and equipment.

·       Participates in meetings and all training as required and listens to feedback to improve their own abilities.

·       Complies with company, store and Automotive Service Centre policies.

·       Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.  

·       Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

·       Completes other tasks, as required.

Requirements

·       Knowledge of current automobile technology.

·       Valid driver’s licence for province of employment.

·       Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.

·       Ability to work effectively with computerized systems. 

·       Good working knowledge of CoStar is considered an asset.

·       Basic math skills.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

·       Strong orientation towards customer service excellence.

·       Strong belief in the Canadian Tire Values of honesty, integrity, and respect.

·       Ability to serve customers in a professional manner and to inspire their confidence and trust.

·       Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.

·       Ability to work effectively in a fast-paced, customer-focused environment.

·       Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.

·       Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.

·       Ability to plan and organize daily tasks.

·       Effective written and oral communication skills.

·       Ability to adapt and cope with challenging and changing situations.

Potential Career Opportunities

·       Next levels: Apprenticeship Program, Licensed Automotive Technician, Service Advisor and Service Manager.

·       Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.

·       Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

 In compliance with the store’s Health and Safety Policies and Procedures:

·       Standing/walking for 8 hours.

·       Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.

·       Lifting and turning repeatedly throughout the shift.  Lifting above the shoulder, from floor to shoulder and floor to waist.

·       Going up and down a ladder while carrying merchandise.

·       Walking and carrying things at the same time and pushing/pulling, as required.

·       Twisting, turning, reaching and working above shoulder level.